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Terms & Conditions

Last updated: [DATE]

Who we are

This website is operated by [LEGAL NAME OF THE BUSINESS OWNER OR COMPANY], trading as BrumClean ([sole trader / limited company], company number [COMPANY NUMBER IF LIMITED]). Registered or business address: [POSTAL ADDRESS FOR LEGAL NOTICES]. Contact: 07462 151448 · info@brumclean.uk. VAT number: [VAT NUMBER OR ‘Not VAT registered’].

Using this website

Prices shown on this website and produced by the calculator are guide prices only. Your final price is confirmed after we review your details or visit the property. A quote is not a binding contract until both of us agree the price and date.

Our services

We provide cleaning for homes, flats, offices, hotels and hostels, deep and end of tenancy cleans, gardens and outdoor areas, windows, ovens and appliances, and carpets, in Birmingham and surrounding areas. Travel to other parts of the UK can be arranged and a travel cost applies.

Prices and payment

Indicative prices: regular home cleaning from £20/hour (minimum 2 hours); deep clean from £170 (1-bed), £220 (2-bed), £280 (3-bed), £340 (4-bed); end of tenancy from £190 (1-bed), £240 (2-bed), £300 (3-bed), £360 (4-bed), oven cleaning extra; +£25 per extra bathroom; larger properties by bespoke quote; office cleaning from £18/hour (minimum 2 hours per visit), small offices from £150/month for weekly service; oven cleaning from £55 (single) or £70 (double); fridge from £25; carpet cleaning from £35 per room, lounge from £45, minimum £50; window cleaning from £20 (standard house, exterior); gardens from £45. Eco-friendly products only: +12%. Prices [include VAT / VAT not applicable – confirm].

We accept bank transfer, card and cash. Payment is usually due after the clean is completed. If you book a visit online, a £20 deposit is taken in advance — see our Booking Terms and Deposit & Cancellation Policy.

Access, safety and property

[ADD YOUR RULES: access/keys, parking, pets, fragile or valuable items, utilities (water/electricity) required, what happens if we cannot access the property].

Complaints and quality

If you are unhappy with any part of a clean, please tell us within [e.g. 24/48 hours] so we can put it right. [DESCRIBE YOUR RE-CLEAN / COMPLAINTS PROCESS].

Liability and insurance

All work is carried out by a fully insured team. Insurer and cover: [PUBLIC LIABILITY INSURER AND COVER AMOUNT]. Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or anything else that cannot be limited by law.

Your statutory rights

If you are a consumer, you have legal rights under the Consumer Rights Act 2015, including that services are carried out with reasonable care and skill. Nothing in these terms affects those rights.

Law

These terms are governed by the law of England and Wales.